Your privacy is very important to us. Therefore, we have developed this Policy so that you understand how we collect, use, communicate, and disclose personal information while complying with European laws.
Overview
1. Data we collect. Most of the personal information we process is provided directly to us by you for one of the following reasons:
1.1 Customers
1.1.1 Personal data such as: name, address, contact number, email address, name(s) of children, date of birth, gender, school, academic year, and medical or educational requirements.
1.1.2 Transactional data between you and us, including purchases.
1.1.3 Information you provide for the purpose of subscribing to our website and staying in touch with what Impact Academies & Camps has to offer.
1.1.4 Any other information you choose to provide to Impact Academies & Camps.
1.1.5 Clients who email or phone us.
1.1.5.1 Data will only be collected if there is an interest in our courses.
1.1.5.2 Relevant details collected to establish contact.
1.1.6 Children enrolled with us.
1.1.6.1 Relevant details of children and parents collected to establish contact and monitor a child's progress.
1.1.6.2 Recorded conversation history.
1.1.6.3 Data about your child may be shared with us by your child's school if you have given your consent.
1.2 Personnel
1.2.1 Personal data such as: name, address, contact number, email address, date of birth, gender, special medical and/or educational requirements, employment history and reference details, immigration status, data provided on identification documents (passports, driver's licenses), bank/billing details (full list of documents required to complete a DBS check), DBS results, national insurance number, financial data for payroll purposes, emergency contact person (name, address, and contact details), and qualifications.
1.2.2 Other data such as: dietary requirements and any information you choose to provide to Impact Academies & Camps.
2. Reasons for collecting your data: Under the General Data Protection Regulation (GDPR), the legal bases we rely on to process this information are:
2.1 Your consent. You can withdraw your consent at any time in writing.
2.2 We have a contractual obligation.
2.3 We have a legal obligation.
2.4 We have a vital interest.
2.5 We need it to perform a task carried out in public interest.
2.6 We have a legitimate interest.
3. Use of your data
3.1 Customers
3.1.1 Personal data submitted on the Impact Academies & Camps website will be used for the purposes selected by you, such as bookings and marketing registrations. We may use your personal data to:
3.1.1.1 Send you details of services purchased through the website.
3.1.1.2 Send you statements and invoices and collect payments from you.
3.1.1.3 Send you email notifications that are relevant to you or that you have requested.
3.1.1.4 Personalize your repeat visit to our website.
3.1.1.5 Marketing – We would like to send you information about our services that may be of interest to you. If you have agreed to receive this material, you can unsubscribe at any time.
3.2 Personal
3.2.1 Legal reasons for use.
4. We may disclose details about you:
4.1 When a legal obligation arises.
4.2 To enable our employees to provide you with our services.
5. Security of your data
5.1 Upon receipt of physical documents containing personal data, these will be stored securely with restricted access. We will act promptly to transfer them to secure electronic means and securely dispose of physical copies. Where original copies must be retained, they will remain securely stored.
5.2 We have taken precautions to prevent the loss, misuse, or alteration of your personal data.
5.3 Personal data is password-protected, encrypted, and backed up.
6. Data retention and disposal
6.1 We retain data for varying periods and as long as required by law. If you would like to know how long your data is kept, please write to us.
6.2 Data is disposed of securely, preferably by shredding.
7. Policy Updates
7.1 When Impact Academies & Camps updates fundamental terms of this policy that affect you, we will notify you of these changes.
8. Cookies
8.1 Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information.
8.2 We use cookies to personalize content, provide essential website functionality, offer social media features, and analyze our traffic in accordance with our Cookie Policy. We also share information about your use of our site with our social media and analytics partners, who may combine it with other information you have provided to them or that they have collected from your use of their services.
8.3 You can configure your browser to refuse cookies, which may cause some features of our website to malfunction. Please see our Cookie Policy.
9. Third-Party Websites
9.1 Any links to third-party websites are provided for your information only, and this Privacy Policy applies only to our website. We recommend that you read the Privacy Policy of any other website you visit.
Your rights
Under data protection legislation, you have rights, including:
· Access – You have the right to request copies of your personal information. If you wish to request the data held about you, please write to us. Please note: this may take up to 20 business days. If you wish to unsubscribe from any email, a link to do so will always be available in every email sent. Otherwise, please write to us.
· Correction - You have the right to ask us to correct any information you believe to be inaccurate. You also have the right to ask us to complete any information you believe to be incomplete.
· Erasure – You have the right to ask us to erase your personal information under certain circumstances. Please note that when the law requires us to retain your data, we will do so for as long as necessary.
· Restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
· Objection to processing - You have the right to object to the processing of your personal data in certain circumstances.
· Data portability - You have the right to ask us to transfer the information you have provided to us to another organization, or to yourself, under certain circumstances.
You are not required to pay any fees to exercise your rights. If you make a request, we have 20 business days to respond.
Third-party organizations
Marketing objectives
Facebook & Instagram
Twitter
Campaign Monitor
Google Analytics
Experian
Virtual classes & meetings
Webex
LogMeIn
Bombar
Exam registration and access arrangements
AQA
Edexcel
Student protection (Local authorities)
Accounting
Impact Academies & Camps uses accounting for the processing of clients' financial data.
Background and criminal record check
Impact Academies & Camps uses approved organizations to conduct background checks (DBS checks) on all teaching staff.
Pay
Staff payroll is handled by the company's accountant.
How to contact us
Please contact us if you have any questions regarding this policy:
Email: gent@impactacademies.be
Address: DIANOVA Scomm, Bruiloftstraat 20, 9050 Ghent.
Complaints
If you are not satisfied with the service regarding the management of your data, please write to us and we will investigate.
If you are not satisfied with the result we have provided, please contact the Stad Gent or your local council. "It is everyone's responsibility to protect children."